Family HOPE Case Management
Family HOPE Program
Family HOPE is a long-term case management program that strives to help improve the economic situation, home environment and social support of families. Our case managers help families identify needs, create goals and access and utilize community resources and tools. It is a partnership between the case manager and client with the success of the program depending largely on the participation level of the client.
Family HOPE is not an emergency assistance program. The program goal is to help families reach and maintain self-sufficiency through case management services. Financial assistance may be available to families enrolled in the program. Assistance is dependent on the client’s participation in the program.
The staff in the Family HOPE Department are deeply committed toward helping individuals and families become more self reliant and resourceful.
We strive to treat every client with professionalism, dignity and compassion.
SERVICES
The Family HOPE program offers transitional housing and disaster relief services.
Transitional Housing
Limited transitional housing is available to clients participating in the HOPE program. Individuals living in one of the transitional housing units have monthly rent payments based on their income and do not pay any utility bills. A case manager meets with each of the tenants on a weekly basis to assist them in developing an individualized plan towards permanent housing and self-sufficiency. Tenants receive assistance in accessing educational and/or vocational training within the community as well as accessing community resources.
Disaster Recovery
Catholic Charities provides case management to families and individuals affected by federally declared disasters. A case manager works with the client to develop and implement a recovery plan that will help stabilize their household and achieve economic self-sufficiency. While our response is intended to address long-term needs in the community, we also provide critical services to meet immediate needs such as emergency food, shelter, financial assistance, counseling and advocacy.
Requirements
Families must have children under 18 living in the home (family is defined as single parent, married couple with children, grandparents or other relative with court-documented custody of children in the home, etc.) and be currently employed or employed within the last three months (if not employed, head of household must be receiving Social Security Disability, workman’s comp, or unemployment) and NOT be a TANF recipient.
Teen parents and women pregnant with their first child are also eligible for services.
Families needing assistance may wait up to two weeks to be scheduled for an intake. At the intake, the client is responsible for providing verification (this is explained to them when they make the call, and a written notice is also mailed to them as a reminder). Families meet with an intake case manager to begin exploring solutions to their current needs, who works with the family to identify goals, create a budget, and explore available community resources.
FAQs
1. Do you need to be Catholic or Christian to receive case management services?
No, we help individuals from all faiths and cultural backgrounds.
2. Are there staff who speak Spanish?
Yes, we have full time bilingual staff.
3. Will you provide services to individuals who are undocumented?
Yes, we provide the same services and the same respectful, professional assistance whether you are a legal citizen or not.