Case Manager/Housing Navigator (Temporary)

JOB TITLE: Case Manager/Housing Navigator (Temporary)

FLSA STATUS: Non-exempt

REPORTS TO: Director Lawton Office

JOB OBJECTIVE: The Case Manager provides case management services to clients of the agency as assigned. Case Management includes identification of needs and developing a plan to address those needs within the scope of the specific department and providing resources and referrals for needs outside the scope of the programs.

This position also provides Housing Navigation for clients served through the agency as assigned. Housing helps to ensure that clients have required documents and support services, including employment and income streams needed for sustainable housing.

This is a Temporary Grant Funded position expected to last until September 30, 2023. The position is currently funded until September 30, 2022.

The essential job duties include but are not limited to:

  • Conduct intake and individualized needs assessments to discern needs such as finances, employment, housing, food, employment and mental health.
  • Collaborate with clients to develop an Individualized Service Plan that addresses barriers to self-sufficiency. Executes steps/objectives for goal completion and appropriately intervenes and guides client to meet goals.
  • Communicate with clients on a weekly basis to review, evaluate and support the completion of the service plan
  • Provide on-going case management support such as:
    • Assistance with benefits establishment
    • Assistance with obtaining necessary personal identification and records
    • Employment assistance and linkage
    • Housing referral, location, advocacy and application assistance
    • Developing personal budgets and reviewing them on a monthly basis
    • Providing linkage, coordination and advocacy support for additional services or referrals necessary to achieve ISP goals
  • Advocate for client(s) during Coordinated Case Management (CCM) meetings through Continuums of Care (CoC) as appropriate for housing needs.
  • Assist clients with completing lease agreements and obtaining other supportive documents such as identification, social security cards and so forth as required by leasing agents/property.
  • Maintain precise and accurate documentation in the client database as dictated by CCAOKC polices and program contracts for all contact by the next business day.
  • Maintain client records based on agency policy, contract/grant requirements.

Ancillary job duties:

  • Is familiar with community housing resources and is able to quickly assess and make appropriate referrals.
  • Establishes and maintains close collaborative working relationship with community resources; attends and participates in appropriate coalition and other community resource meetings.
  • Facilitates and coordinates supportive activities within Catholic Charities and community partners, including employment assistance programs, job readiness training, financial education, and behavioral health services, to meet the person’s needs, preferences, and goals to build upon his/her strengths.
  • Transports clients as needed.
  • Performs other related duties as required.


There are no supervisory responsibilities with this position.


  • Undergraduate degree in social work or behavioral science preferred
  • At least 1year of case management experience with vulnerable populations, particularly those with health, mental health, and substance abuse issues
  • Demonstrate proficiency with Microsoft Office
  • Fluency in Spanish and English preferred.
  • Excellent at communicating, whether in writing or verbally
  • Have a strong sense of prioritization and can coordinate multiple demands in a high-pressure environment
  • Able or be able and willing to obtain CPR/First Aid training

Knowledge, skills and abilities:

  • Possess a high level of tolerance and understanding for individuals of diverse backgrounds and disabilities who present for services with urgent multiple case management needs. Able to develop rapport, provide information, and refer with sensitivity to cultural issues.
  • Strong writing, reading, listening, and speaking communications skills.
  • Ability to excel in a diverse, collaborative team environment and effectively communicate with staff, clients, donors, vendors, community agencies, etc. in a polite, courteous and cooperative manner, yet appropriate assertive as situation may demand.
  • Demonstrated conflict resolution skills. Able to adjust communication style to handle diverse situations and remain calm in demanding and unpredictable situations.
  • Possess a high level of interpersonal skills to handle sensitive and confidential Catholic Charities, client, donor, and employee information and situations.
  • Strong advocacy skills.
  • Able to set and maintain appropriate, healthy boundaries with clients.
  • Exercise mature judgement, and are highly motivated, self-starting and proactive
  • Display a high level of initiative, effort, and commitment towards completing assignments efficiently. Possess well-developed, decision-making skills, attention to detail with a high level of accuracy.
  • Excellent organizational and time management skills to ensure multiple tasks receive adequate and timely attention. Able to function autonomously and be proactive.
  • Ability to research, gather data, compile information and prepare reports. and utilize community resources.
  • Ability to drive - must have valid Oklahoma driver’s license


  • High energy and stamina to actively engage with participants
  • Lifting up to 50 pounds (furniture, household goods, computer equipment, paper supplies, etc.)
  • Ability to respond quickly to crisis situations
  • May be required to sit or stand for long periods of time
  • May be required to travel for business events or to other company locations.

Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.


Working conditions vary based on organizational needs and may include:

  • Busy environment with noise and constant distractions
  • May be subjected to fast-paced decision making, crisis situations.
  • Typical office environment.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.