Director of Refugee Resettlement

JOB TITLE: Director of Refugee Resettlement


REPORTS TO: Senior Director of Social Services

JOB OBJECTIVE The Director of Refugee Resettlement Services oversees and directs all activities of the Refugee Resettlement Department, including assurance that operations are compliant with all grant requirements, as well as state and federal guidelines. The Director of Refugee Resettlement is the central source for the coordination and oversight of services to refugees in the community, including strategic outreach, access to education and participation opportunities related to needed resettlement support. The Director oversees all administrative aspects of refugee resettlement activities of Catholic Charities.


  • Responsible for program design and evaluation. Develops and maintains professional standards of services, including reviewing and evaluating existing policies and work methods to ensure necessary changes and/or improvements are incorporated.
  • Prepare and plan budgets for the Department in coordination with the Finance department.
  • Ensure compliance with all applicable requirements for service delivery, outcomes and accurate/timely reporting. This includes knowledge and understanding of all grants and contracts facilitated by the Refugee Resettlement department, including without limitation, the R&P, Match Grant, RCA and RSS programs.
  • Prepare timely reports and collect program data as required by Catholic Charities, USCCB and other grantors and funding sources.
  • Work closely with the Finance Department to ensure timely and accurate billing and grant compliance.
  • Oversight and provide effective case management and pre and post-arrival services, and coordination of English as a Second Language classes. Monitor regular case file reviews to ensure that case files are up to date and complete with case notes and all pertinent documentation as prescribed by applicable grants and contracts.
  • Supervise department staff and student interns, including hiring, evaluations, development and training.
  • Ensure department policies and procedures are up-to-date and provides appropriate training. Monitors compliance to policies and procedures.
  • Monitor the MRIS and Caseworthy database programs to assure client files and financial records are up to date.
  • Ensures that the department is meeting accrediting and licensing standards. Provides opportunities for staff to maintain licensing education requirements and improve their professional skills.
  • ·Responsible for tracking, receiving, processing, and supporting newly arrived refugees, that includes, but not limited to:
  • Security accommodations and ensuring there is adequate food, furniture and household goods for the family.
  • Greeting or arranging for greeting new arrivals at the airport and transporting to their new home
  • Conducting appropriate home visits and completing required intake processes, including connecting new arrivals with required resources such as the health department, social security and arranging for medical care.


  • Represent and promote the refugee program at meetings and speaking engagements as assigned. Attend community meetings as they relate to the Refugee Resettlement programs.
  • Cross train in all aspects of the Refugee Resettlement Department and provide service to clients or guidance to staff as necessary.
  • Research and identify grant or other funding opportunities which may benefit the clients of the Refugee Resettlement Department.
  • Participates in monthly director, agency, and department meetings as necessary.
  • Performs other duties as assigned based on the needs of the department.


Resettlement staff in Oklahoma City and Tulsa.


The position requires a Bachelor’s degree from an accredited college or university or a combination of education and experience including a minimum of two years of experience in a supervisory capacity working with diverse populations. Knowledge of accounting, grants and/or contracts preferred.


  • Strong verbal and written communication, listening, and presentation skills.
  • Strong flexible interpersonal skills required to interact effectively with employees and managers at all levels in the organization, as well as volunteers, parishes and the community.
  • Excellent organizational skills required to ensure that multiple tasks receive adequate and timely attention.
  • Ability to counsel clients and/or families in life management and coping skills.
  • Ability to gather data, compile information, and prepare reports.
  • Knowledge of community support services and funding agencies
  • Records maintenance skills.
  • Able to function autonomously and be proactive.
  • PC literate and proficient.
  • Good proficiency in Microsoft Office applications, including Excel.
  • Good organizational and time management skills.
  • Ability to coordinate quality assurance programs in area of specialty.

The work includes sedentary as well as physical activities:

  • Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity.
  • Occasional lifting, up to 75 pounds, to assist in moving furniture and household goods.
  • Must be able to drive and possess a valid Oklahoma driver’s license.
  • May be required to travel by car or plane to business events or other company locations. Travel may require prolonged sitting or standing.
  • Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.


  • Typical office environment for day-to-day activities
  • May interact with clients in their home on occasion
  • May be subjected to fast-paced decision making, crisis situations.

All candidates please provide cover letter with resume to Theresa Flannery

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

Nothing in this job description restricts management’s right to assign or reassign job duties as required. This job description is not to be construed as a guaranteed contract of employment for a definite period of time.