Health Services Coordinator

JOB TITLE: Health Services Coordinator – Refugee Resettlement


REPORTS TO: Director of Refugee Resettlement

JOB OBJECTIVE: The overall goal of the Refugee Health Promotion program is to provide opportunities in the refugee community to increase health literacy, coordinate health care and organize wellness groups. The Health Services Coordinator develops relationships with health care organizations to promote wellness programs and increase health literacy within the refugee community. The Health Services Coordination works with case managers to access health care as appropriate.

The essential job duties include but are not limited to:

· Develops relationships within the refugee community to identify health care needs.

· Develops relationships with health care organizations and educates to the needs of the refugee community.

· Schedules health education classes and targeted health outreach.

· Provides medical navigation support in coordinator with assigned case manager.

· Provides training and education to health care providers regarding refugee community and culturally appropriate care.

· Schedules wellness education opportunities to connect health care providers and refugee community.

· Works with Refugee case managers to assist in accessing health care as needed. Acts as a liaison with the health care community and advocate for clients as needed.

· Assists with scheduling appointments and obtaining health services as well as understanding and identifying physical and mental health needs.

· Assists to develop SMART goals for the program and ensures data is tracked based on program goals.

· Conducts all services in a culturally and linguistically appropriate manner, according to state and federal guidelines and /or agency policies and procedures.

· Complies with all federal, state, and funding requirements.

Ancillary job duties:

· Conducts outreach to clients through participation in events and distribution of material within the community including ethnic and community affairs, churches and other sites frequented by immigrants and refugees.

· Actively participates in case meetings and other department, agency, community and provider meetings related to refugee resettlement activities.

· Arranges for and utilizes appropriate interpretation and/or translation services as needed.

· May be assigned a caseload as time allows. Conducts intake, ensures case notes are current, file documentation is complete.

· Conducts periodic file maintenance in a confidential and accurate manner.

· Monitors and submits reports on the status of client participation in services, including statistical and other required data points.

· Attends regular conferences and trainings.

· Provides transportation orientation/training to clients as needed.

· Other duties related to the program assigned


· This position currently does not have supervisory responsibilities.


· Bachelor’s degree in a related health care or social service field. Two years’ experience preferred.

· Ability to drive and possess a valid Oklahoma Driver’s License and clean driving record.

Knowledge, skills and abilities:

  • Ability to work in a multi-cultural setting. Sensitive to diversity and to persons of differing racial, economic, and ethnic backgrounds.
  • Ability to work with refugee/immigrant community.
  • Knowledge of psychosocial interviewing and counseling techniques.
  • Excellent organization skills and ability to manage multiple priorities.
  • Ability to use Microsoft Office Suite to perform functions of the position.
  • Ability to represent Catholic Charities in the community. Strong verbal and written communication, listening, and presentation skills.
  • Strong flexible interpersonal skills required to interact effectively with employees and managers at all levels in the organization.
  • Ability to influence and persuade others in difficult situations. Demonstrated conflict resolution skills.
  • Able to function autonomously and be proactive.
  • Good decision-making abilities. Able to make informed decisions based on limited fact and guidance.


This position may take place in a variety of community settings. There are also periods of time within a traditional office setting that sedentary.

· High energy and stamina to actively engage with clients.

· Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity.

  • Lifting up to 10 pounds of computer equipment or paper supplies. Occasional lifting up to 40 pounds.
  • Ability to perform CPR and the Heimlich maneuver once trained.
  • Ability to operate standard office equipment.
  • Ability to drive an Agency vehicle.

Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.