Refugee Cash Assistance Case Manager (Tulsa)

JOB TITLE: Refugee Cash Assistance Case Manager (Tulsa)

REPORTS TO: Director of Refugee Resettlement

JOB OBJECTIVE: The Refugee Cash Assistance (RCA) Case Manager functions as a primary contact for the Refugee Cash Assistance (RCA) program provided to clients under the RCA grant (Grant) awarded by the State of Oklahoma and administered by Catholic Charities of the Archdiocese of Oklahoma City (CCAOKC).

The essential job duties include but are not limited to:

  • Maintains ongoing caseload of RCA clients.
  • Completes Intake procedures with new clients, which include eligibility for RCA benefits, a Strengths Needs Assessment, completion of Family Self-Sufficiency Plan, and other forms as required by CCAOKC.
  • Conducts all services in a culturally and linguistically appropriate manner, according to grant guidelines and /or agency policies and procedures.
  • Arranges for and utilizes appropriate interpretation and/or translation services as needed
  • Communicates, as necessary, with third parties, such as employers, US Ties, school officials and welfare staff, on behalf of the clients.
  • Provides appropriate information, materials, and referrals to employment and social services as applicable.
  • Keeps up-to-date case-notes, maintains file documentation and conducts periodic file maintenance in a confidential and accurate manner as required by CCAOKC.
  • Monitors and submits reports on the status of client participation in Employment and/or ESL services, as appropriate, and as outlined in the Oklahoma State Plan (RCA Guidelines).
  • Follows the financial guidelines in issuance of RCA funds as required by CCAOKC.
  • Advocates on behalf of the clients as necessary throughout the broader community as required by CCAOKC
  • Actively participates in case meetings and other department, agency, community and provider meetings, as required by CCAOKC.
  • Conducts outreach to clients through participation in outside events and distribution of material within the community including ethnic and community affairs, churches and other sites frequented by immigrants and refugees as required by CCAOKC.
  • Attends regular conferences and trainings as required by CCAOKC.
  • Prepares timely and accurate statistical data and other reports as required by the grant.
  • Complies with all federal, state, and funding requirements as applicable.
  • Other duties as assigned by Director of Refugee Resettlement


  • This position has no supervisory responsibilities.


  • High school diploma; at least 2 years of experience that is directly related to the duties and responsibilities specified; a Bachelor’s degree in a related social service field is preferred.
  • Ability to drive and possess a valid Driver’s License and clean driving record.

Knowledge, skills and abilities:

  • Strong verbal and written communication, listening, and presentation skills.
  • Strong flexible interpersonal skills required to interact effectively with employees and managers at all levels in the organization.
  • Excellent organizational skills required to ensure that multiple tasks receive adequate and timely attention.
  • Ability to counsel clients and/or families in life management and coping skills.
  • Ability to gather data, compile information, and prepare reports.
  • Knowledge of psychosocial interviewing and counseling techniques.
  • Knowledge of community support services and funding agencies
  • Records maintenance skills.
  • Able to function autonomously and be proactive.
  • PC literate and proficient.
  • Good proficiency in Microsoft Office applications, including Excel.
  • Good organizational and time management skills.


This is sedentary work that requires the following physical activities:

  • Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity.
  • Occasional lifting (up to 10 pounds of computer equipment or paper supplies).
  • May be required to travel by car or plane to business events or other company locations. Travel may require prolonged sitting or standing.
  • Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.


  • Normal office environment.
  • May be subjected to fast-paced decision making, crisis situations.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

All candidates please provide cover letter with resume to Alonda McGraw

Nothing in this job description restricts management’s right to assign or reassign job duties as required. This job description is not to be construed as a guaranteed contract of employment for a definite period of time.