Social Services Case Manager Level II (Temporary)

JOB TITLE: Social Services Case Manager Level II (Temporary)


REPORTS TO: Case Manager Supervisor

JOB OBJECTIVE: Provide case management services to clients of Catholic Charities through our various social services programs. This position will work across multiple departments to include Family Support Services, Refugee Services, Disaster Services and possibly in remote locations such as Lawton, Ardmore or Woodward.

Case Management includes identification of needs and developing a plan to address those needs within the scope of the specific department and providing resources and referrals for needs outside the scope of the programs.

Typical office hours are Monday – Friday 8:00 a.m. – 4:30 p.m.; however, the nature of resettlement requires staff to work outside those hours depending on arrival time(s). Flexibility is expected.

The essential job duties include but are not limited to:

  • • Interviews clients to discern needs such as finances, employment, housing, food, employment, and mental health.
  • • Reviews additional information needed such as medical, psychological, and social factors contributing to client's situation; evaluates these together with client's strengths.
  • • Develops service plans and executes steps/objectives for goal completion.

Appropriately intervenes and guides client to meet service goals.

  • • Provide local resource information for unmet needs.
  • • Supports clients individually, in families, or in other small groups regarding plans for meeting needs, and aids to mobilize inner capacities and environmental resources to improve social functioning.
  • • Helps clients to modify attitudes and patterns of behavior by increasing understanding of the nature and source of personal problems, and by identifying and building on personal strengths.
  • • Uses the agency database (Caseworthy) and other software databases for documentation related to the client based on the circumstances.
  • • Maintains client records based on agency policy, contract/grant requirements as applicable and best practice.
  • • Provides all services in a culturally and linguistically appropriate manner, according to grant guidelines and /or agency policies and procedures.
  • • Arranges for and utilizes appropriate interpretation and/or translation services as needed.
  • • Greet refugee clients at the airport upon arrival and transport to assigned accommodation.
  • • Provide transportation to clients for core service appointments, if needed.
  • • Compiles records and prepares reports; performs follow-up to determine quantity and quality of service provided client and status of client's case based on contract, grant requirements or cooperative agreements as determined by department.
  • • Follow all funding guidelines as determined by funder and department.
  • • Keeps up-to-date case notes, maintains file documentation, and conducts periodic file maintenance in a confidential and accurate manner.
  • • Ensures case documentation is complete and current using additional database systems established by the funding source and/or department.


  • • Provides Refugee Cash Assistance (RCA) services based on client need, as assigned.
  • • Respond to requests for emergency assistance and determine client eligibility for emergency assistance as assigned.
  • • Accesses and records client and community resource information, manually or using personal computer, to input and retrieve information.
  • • Assisting with picking up and/or delivering food, household supplies, furniture, etc. as needed.
  • • Prepares reports regarding services as assigned, e.g. accomplishments, monthly statistics, outcome measures, etc.
  • • While working collaboratively with other personnel and service providers, is responsible for establishing a respectful relationship with persons served while helping the client gain skills and confidence that will empower them to solve their own problems.
  • • Reinforce the value of the nurturing family and demonstrates a conviction about the capacity of people to grow and change.
  • • Performs other duties related to the position as assigned by supervisor.


There are no supervisory responsibilities with this position.


  • • High School Diploma or GED.
  • • A Bachelor’s degree in social work or related field preferred.
  • • 3 years of experience in case management or community action
  • • Fluency in Spanish and English preferred.
  • • A combination of education and relevant experience may also be considered

Knowledge, skills and abilities:

  • • Strong verbal and written communication and listening skills.
  • • Ability to work effectively with all levels of staff and volunteers.
  • • Ability to set and maintain healthy boundaries.
  • • Ability to adjust communication style to handle diverse situations.
  • • Excellent organizational and time management skills to ensure multiple tasks receive adequate and timely attention.
  • • Ability to research and utilize community resources
  • • Ability to collaborate with multiple departments within the agency to achieve goals
  • • Demonstrated conflict resolution skills.
  • • Able to function autonomously and be proactive.
  • • PC literate and proficient in in Microsoft Office applications.
  • • Ability to gather data, compile information, and prepare reports.
  • • Ability to drive - must have valid Oklahoma driver’s license
  • • Multi-lingual preferred, but not required.


  • • High energy and stamina to actively engage with participants
  • • Lifting up to 50 pounds (furniture, household goods, computer equipment, paper supplies, etc.)
  • • Ability to respond quickly to crisis situations
  • • May be required to sit or stand for long periods of time
  • • May be required to travel for business events or to other company locations.

Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.


Working conditions vary based on organizational needs and may include:

  • • Busy environment with noise and constant distractions
  • • May be subjected to fast-paced decision making, crisis situations.
  • • Typical office environment.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.