Key to Home Case Manager

FLSA DUTIES STATUS: Non-Exempt               

REPORTS TO: Director of Family Support Services

JOB OBJECTIVE: The Key to Home Case Manager will be a team member in a two-year multi-organization project that focuses on in person, housing-based case management services. As a team member, the case manager will assist in succesfully housing and stabilizing a minimum of 40 households during the two-year funding period. 

The essential job duties include but are not limited to:

• Working with Street Outreach, Landlord Engagement, and Closure Maintenance teams to assist clients in encampments and remain with clients for a year after they are housed.
• Complete timely HMIS program enrollments.
• Assist clients with timely completion of unit and voucher applications.
• Assist with timely move-ins.
• Provide one year of weekly in person, home-based case management services to include, but not limited to: 
  • Intake/assessment
  • long-term housing stabilization planning
  • budget planning
  • opportunities to increase income through employment or disability assistance
  • assistance connecting to behavioral health and physical healthcare services
  • eviction prevention.
• Record case documentation ongoing to include, but not limited to: telephone calls/emails, attempts to make contact, and client face-to-face interactions should be detailed and clearly documented in client’s case record in HMIS.
• Participate in daily encampment huddles with community team members as requested and participate in weekly/monthly stabilization work group meetings.
• Liaise with other service providers and community partners as a pathway to increase stabilization for clients.
• Act as point of contact for Coordinated Entry staff, Landlord Engagement staff, and behavioral health partners.
• Adhere to the most up to date version of the Coordinated Entry Policies and CoC Standards of Care.
• Participate in the CoC, regular ongoing engagement with the appropriate workgroups.
• Demonstrate a spirit of flexibility, consistency, and kindness in working with clients, CoC, and partners.
• Provide transportation to clients as needed.

SUPERVISORY RESPONSIBILITIES:

There are no supervisory responsibilities for this position. 

MINIMUM QUALIFICATIONS FOR CONSIDERATION:

·         Bachelor’s degree in social work, or human services related field required; master’s degree preferred

·         At least 12-month’s case management experience working with those experiencing homelessness 

·         Fluency in Spanish and English preferred

Knowledge, skills and abilities:

• Strong verbal and written communication, listening, and presentation skills.
• Experience with individuals experiencing mental health issues.
• Strong flexible interpersonal skills required to interact effectively with employees and managers at all levels in the organization and within the community partnership.
• Ability to work effectively with staff, volunteers, parishes, and community.
• Ability to adjust communication style to handle diverse situations.
• Excellent organizational and time management skills to ensure multiple tasks receive adequate and timely attention.
• Demonstrated conflict resolution skills.
• Able to function autonomously and be proactive.

• PC literate and proficient in all Microsoft Office applications.
• Ability to drive - must have valid Oklahoma driver’s license

PHYSICAL REQUIREMENTS

·         High energy and stamina to actively engage with participants and residents.

·         Lifting up to 40 pounds

·         Ability to respond quickly to crisis situations.

·         Ability to perform CPR and the Heimlich maneuver once trained.

WORKING CONDITIONS:

·         Frequent travel by foot, car or other means appropriate to contact target population regardless of weather

·         Overtime when necessary to meet project deadlines

·         Must be able to adjust to the environment of the target population including making visits to homeless encampments shelters and personal living environments when needed

·         May be subjected to fast-paced decision making, crisis situations

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

This job description is not to be construed as a guaranteed contract of employment for a definite period of time. 

All candidates please provide cover letter with resume to Christy Knotts [email protected].